We Guarantee Live Arrival
Live Arrival Guarantee
When you place an order with us, you can rest assured that it comes complete with a full live arrival guarantee, regardless of temperatures, regardless of carrier mishandling, and regardless of the species ordered (this means we guarantee amphibians as well). There are no other reptile wholesalers who offer this type of unrestricted guarantee (to our knowledge). This is because of our dedication to stringent packing methods and materials, and to customer satisfaction.
We do require a picture of each DOA animal, which must be e-mailed to us within eight hours of arrival.
There is no extended guarantee, we guarantee live arrival only. In the case of a DOA, we can either refund the purchase price of the DOA animal (shipping is never refunded), or we can ship a replacement and you would only pay the shipping cost of $39.99.
Our DOA rate is extraordinarily low, at just 1.8%, which is a testament to our healthy stock and skillful packing. This rate decreases marginally during the Spring and Fall seasons, and increases marginally during the Summer and Winter seasons.
If there are ever issues with your order, please contact us immediately. We are entirely dedicated to working with customers when and if there are problems.
Live Arrival Guarantee